LiefHa Shipping Policy

At LiefHa, we want your little luxuries to reach you with care. Here is what to expect when placing an order with us.

1. Where we deliver

We deliver throughout South Africa using The Courier Guy.

We offer delivery only. Collection and international shipping are not currently available.

Please provide a complete physical delivery address, including your suburb, postal code and a contact number where the courier can reach you.

2. Shipping fees

• Orders over R1,000: Free shipping.
• Orders of R1,000 or less: R79 shipping.

The free-shipping threshold applies to the value of your products after discounts, excluding shipping. Your delivery charge will be displayed at checkout before you pay.

3. Order processing

Orders are normally prepared and dispatched within 1–2 business days after payment has been confirmed.

For order processing and delivery estimates, business days are Monday to Friday, excluding South African public holidays. Orders received on weekends or public holidays are processed from the next business day.

Our customer support hours are longer than our processing hours and are listed below.

4. Estimated delivery times

Once dispatched, delivery normally takes 3–7 business days, depending on your location.

Including processing, please allow approximately 4–9 business days from payment confirmation to delivery.

These timeframes are estimates, rather than guaranteed delivery dates. Remote locations, peak shopping periods, severe weather or transport disruptions may affect delivery.

If we become aware of a material delay affecting your order, we will contact you with an update. Delays do not remove your statutory rights.

5. Tracking your order

Once your parcel has been dispatched, we will provide tracking details using the contact information supplied with your order.

If you need assistance tracking your parcel, please contact us with your order number.

6. Delivery information and address changes

Please check your delivery address and contact information carefully before completing checkout.

If you notice an error, contact us as soon as possible. We will try to update your details before dispatch, although changes may not be possible once your parcel is with the courier.

Please ensure that you, or someone you have authorised, is available to receive your parcel.

7. Unsuccessful deliveries

If delivery is unsuccessful, we will help arrange the next steps.

Where an incorrect address or an unsuccessful delivery caused by the recipient results in an additional courier charge, we will explain the charge and obtain your agreement before arranging redelivery.

We will not charge you to correct a delivery error caused by LiefHa or our courier.

8. Missing, damaged or incorrect orders

If your parcel is missing, arrives damaged or contains an incorrect item, please contact LiefHa as soon as reasonably possible.

To help us investigate, please provide:

• Your order number.
• A description of the issue.
• Where reasonably available, photographs of the item and packaging.

Please retain the packaging where possible, as it may assist the courier investigation. These requests help us resolve the issue and do not limit your legal rights.

Signing for a parcel does not, by itself, waive your rights concerning damaged, defective or incorrect goods.

LiefHa remains your point of contact. We will work with the courier to investigate and resolve the matter. Where goods are lost or damaged before delivery to you or your authorised recipient, we will arrange an appropriate replacement or refund in accordance with your applicable rights, without an additional delivery charge.

9. Delays and unavailable stock

If an item becomes unavailable and we cannot fulfil your order, we will notify you immediately and refund the payments relating to the unavailable goods, together with any applicable delivery charges. The refund will be made within 30 days of that notification.

We will not substitute a different product without your agreement.

Where section 46 of the Electronic Communications and Transactions Act applies, an order must be fulfilled within 30 days after it is received, unless a different period has been agreed with you. If we fail to fulfil the order within that period or the agreed period, you may cancel the agreement by giving seven days’ written notice.

Our normal processing and delivery estimates remain those stated above.

10. Returns and your consumer rights

Please read our Refund and Returns Policy for information about returns, exchanges and refunds.

Where the statutory cooling-off right under the Electronic Communications and Transactions Act applies, you may cancel an online purchase of goods without reason or penalty within seven days after receiving them. In that case, only the direct cost of returning the goods may be charged, and payments must be refunded within 30 days of cancellation. Statutory exceptions may apply.

Different rights apply to defective, unsafe or incorrectly supplied goods.

Nothing in this Shipping Policy excludes or limits your rights under the Consumer Protection Act, the Electronic Communications and Transactions Act or other applicable South African law.

11. Contact LiefHa

For delivery questions or assistance with your order:

Email: liefha2026@gmail.com
WhatsApp: +27 67 414 7677, or use the WhatsApp button on our store
Website: liefha.co.za

Customer support hours: Monday to Saturday, 08:00–22:00, South African Standard Time.

Messages received outside these hours will be answered during our next customer support period.

Customer support hours are separate from order processing and courier delivery business days.

LiefHa — Love your routine.