LiefHa Return and Refund Policy

At LiefHa, we want you to feel confident about the little luxuries you choose. If something is not right, please contact us so we can help.

This policy applies to purchases from liefha.co.za and preserves your rights under South Africa’s Consumer Protection Act and Electronic Communications and Transactions Act.

1. How to request a return

Please contact LiefHa for the return address and courier arrangements:

Email: liefha2026@gmail.com
WhatsApp: +27 67 414 7677, or use the WhatsApp button on our store

Please include:

• Your order number or another reasonable proof of purchase.
• The product you wish to return.
• Whether you are cancelling an online purchase or reporting a problem.
• Details of any damage, defect or incorrect item, with photographs where reasonably available.

You do not need to give a reason when exercising an applicable statutory cooling-off right.

Contacting us first helps us arrange and track your return. Your statutory cancellation does not depend on us approving it or replying before the cancellation period ends. Please retain a copy of your message.

2. Online purchases: seven-day cooling-off period

Where section 44 of the Electronic Communications and Transactions Act applies, you may cancel your online purchase without giving a reason and without a penalty within seven calendar days after receiving the goods.

Notify us by email or WhatsApp within that period, clearly stating that you wish to cancel. We will provide the return address and assist with arrangements.

For these returns:

• You are responsible only for the direct cost of returning the goods.
• We do not charge a restocking, administration or cancellation fee.
• We will refund the payments covered by the cancellation, including the original delivery charge where the entire order is cancelled.
• The refund will be made within 30 days from the date of cancellation, as required by law.

For a partial return, we will explain how the refund and any applicable delivery charges have been calculated. We will not introduce a penalty or retrospective shipping charge that is inconsistent with your statutory rights.

LiefHa does not offer an additional voluntary change-of-mind return period beyond applicable statutory rights.

3. Looking after goods being returned

Please take reasonable care of the goods and stop using them once you decide to return them.

Return the relevant accessories, components and instructions supplied with the product. Please use the original packaging where available, or suitable protective packaging to prevent damage in transit.

Opening packaging to inspect an item does not automatically remove your statutory rights. Original packaging is not an absolute condition for a valid defective-goods claim.

For a cancellation of an entire bundle, please return the bundle contents and any gift supplied with that purchase. If only one bundle item is defective, contact us so we can arrange an appropriate remedy without unnecessarily requiring unrelated items to be returned.

4. Defective, unsafe or poor-quality goods

Your rights are not limited to the seven-day cooling-off period.

Where goods fail to meet the applicable quality standards under the Consumer Protection Act, you may return them within six months after delivery, without penalty and at LiefHa’s risk and expense.

Subject to the applicable statutory requirements, you may choose:

• A repair.
• A replacement.
• A refund of the price paid for the affected goods.

We will not require you to accept a repair or store credit when you are legally entitled to choose a replacement or refund.

We may reasonably inspect or assess the goods to establish the nature and cause of the reported problem. An assessment will not be used to unreasonably delay or restrict a valid claim. You may deal directly with LiefHa rather than being required to resolve the matter with a manufacturer.

If a product appears unsafe, please stop using it and contact us.

5. Problems following a repair

If we repair goods and, within three months after the repair, the original problem remains unresolved or a further failure, defect or unsafe feature is discovered, we will replace the goods or refund the price paid, as required by the Consumer Protection Act.

Any additional applicable warranty remains available. The six-month statutory remedy does not automatically extinguish other rights you may have after that period.

6. Damaged deliveries, incorrect or missing items

Please contact us as soon as reasonably possible if an order arrives damaged, contains an incorrect item or has something missing.

Photographs of the item, parcel and packaging can help us investigate, but they are not an absolute condition for exercising your legal rights.

There is no blanket 24-hour or 48-hour reporting deadline that removes your statutory rights. Signing for delivery does not, by itself, waive those rights.

For a confirmed delivery error or damage occurring before delivery to you or your authorised recipient, LiefHa will cover the reasonable return and replacement delivery costs and provide the appropriate remedy, including a refund where applicable.

7. Product use and exclusions

A change of mind is different from a product defect.

Damage caused by misuse, accidental damage, failure to follow reasonable care instructions or unauthorised alterations may fall outside the statutory defective-goods remedy where that conduct caused the problem. We will assess the circumstances rather than automatically rejecting a claim because an item has been used or opened.

Normal wear consistent with a product’s nature and expected lifespan is not, by itself, a defect.

We do not apply a blanket “no returns” rule to beauty tools, sponges, puffs or other personal-care accessories. Any restriction on a statutory cooling-off return will apply only where a specific legal exception genuinely applies to the goods and transaction. Such an exception does not remove applicable rights concerning defective, unsafe or incorrectly supplied goods.

8. Exchanges

For a change of mind, please use the applicable cooling-off return process and place a separate order for your preferred item. Availability and the price displayed at the time of the new order will apply.

This process does not limit your right to choose a replacement for qualifying defective goods.

9. Sale items, bundles and gifts

Sale-priced products and products purchased at launch prices retain their applicable statutory protections.

Refunds are based on the amount actually paid, taking account of discounts. For an affected item within a discounted bundle, we will explain the allocation used to calculate any partial refund.

We will not use a bundle discount or promotional gift to deny or penalise a valid statutory claim.

10. Refund processing

Refunds will normally be made to the original payment method. If that is not possible, we will agree on a suitable secure alternative with you.

We will not substitute store credit for a monetary refund without your agreement.

For valid statutory cooling-off cancellations, refunds will be made within 30 days of cancellation. Other refunds will be processed without unreasonable delay and within any applicable legal deadline.

We will confirm when a refund has been processed. Your bank or payment provider may require additional time to display the funds, but this does not change our obligation to process the refund within the applicable deadline.

11. Your statutory rights

Nothing in this policy excludes or limits rights or remedies available under South African law. Where the law provides greater protection than this policy, the law applies.

Please also read our Shipping Policy for delivery delays, unavailable stock and cancellations relating to non-delivery.

If we cannot resolve a complaint, you may approach the Consumer Goods and Services Ombud, where it has jurisdiction, the National Consumer Commission or another appropriate dispute-resolution body.

12. Contact and support hours

LiefHa
Email: liefha2026@gmail.com
WhatsApp: +27 67 414 7677
Website: liefha.co.za

Customer support hours: Monday to Saturday, 08:00–22:00, South African Standard Time.

Messages received outside these hours will be answered during our next support period. You may send a cancellation or return notice outside support hours; it does not need to be read or acknowledged within those hours to preserve an applicable deadline.

LiefHa — Love your routine.